Privacy Policy

Miracle Hearing Clinic – A Unit of Punjab Optical House, Since 1947  |  Last updated: November 2026

1. Introduction

Miracle Hearing Clinic ("we", "our", "us") has been serving patients since 1947 and is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website (miraclehearingclinic.com), appointments, hearing assessments, and other services.

By using our website or sharing your information with us, you agree to the practices described in this policy.

2. Information We Collect

Personal Information

• Full name
• Phone number
• Email address
• City / location
• Appointment details
• Hearing-related information you voluntarily share

Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website and general website usage data

3. How We Use Your Information

• Schedule appointments and hearing assessments
• Respond to your enquiries and service requests
• Send appointment reminders and follow-ups
• Provide hearing healthcare information and updates
• Improve website functionality and user experience
• Inform you about offers, camps, and promotions (only with your consent)
• Comply with legal and regulatory obligations

4. Cookies & Tracking Technologies

Our website may use cookies, Google Analytics, Google Ads conversion tracking, Meta Pixel, and similar technologies to understand visitor behaviour, measure advertising performance, and improve your experience. You can disable cookies through your browser settings; some features of the website may not work properly as a result.

5. Sharing of Information

We do not sell, rent, or trade your personal information. Your information may be shared only with:

• Authorised staff and audiologists at our clinics
• Healthcare professionals involved in your care
• Trusted technology and service providers (website hosting, analytics, communication tools) who are bound to keep your data confidential
• Government or legal authorities when required by law

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Healthcare Information

Any hearing-related or health information submitted through our website forms, phone calls, or consultations is treated as confidential and used solely for delivering healthcare services to you.

8. Data Retention

We retain your personal information only for as long as needed to provide our services, meet legal and medical record requirements, or fulfil the purposes described in this policy. After that, it is securely deleted or anonymised.

9. Children's Privacy

Our website is not directed at children under 18. Information about a minor is collected only with the consent of a parent or legal guardian, for the purpose of providing healthcare services.

10. Third-Party Links

Our website may contain links to third-party websites (such as social media pages). We are not responsible for their privacy practices and encourage you to review their policies separately.

11. Your Rights

You may at any time:

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your information
• Withdraw consent for marketing communications (call, SMS, WhatsApp, email)

To exercise these rights, contact us using the details below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

13. Contact Us

Miracle Hearing Clinic – A Unit of Punjab Optical House